1. Check if a support ticket has been closed
| Ticket ID | Priority | Opened | Closed | Agent | CSAT |
| T-001 | High | 2025-01-05 | 2025-01-06 | Alice | 5 |
| T-002 | Low | 2025-01-10 | Bob | ||
| T-003 | Critical | 2025-01-15 | 2025-01-17 | Alice | 4 |
=ISBLANK(D2)Result: FALSE (T-001, T-003); TRUE (T-002)
ISBLANK checks if the Closed column (D) is empty. T-002 has no closed date, returning TRUE to flag it as still open. T-001 and T-003 have dates, returning FALSE. This quickly identifies unclosed tickets.