1. Calculate permutations of critical-priority tickets
| Ticket ID | Priority | Agent | CSAT |
| TK-001 | Critical | John Smith | 5 |
| TK-002 | Critical | Sarah Chen | 4 |
=FACT(2)Result: 2
With 2 critical tickets in queue, FACT(2) returns 2! = 2 × 1 = 2, representing the two different orderings in which to process or assign them.