1. Strip ticket ID prefix
| Ticket ID | Priority | Opened | Closed | Agent | CSAT |
| TCK-001 | High | 2023-07-01 09:15 | 2023-07-01 10:02 | Alice | 5 |
=REGEXREPLACE(A2, "^TCK-", "")Result: 001
The pattern ^TCK- matches the literal characters "TCK-" at the start of the string in A2. REGEXREPLACE replaces that match with an empty string, leaving only the numeric part of the ticket identifier.