1. Locate a ticket ID in the export
| Ticket ID | Priority | Opened | Closed | Agent | CSAT |
| TCK-1001 | High | 2023-07-01 | 2023-07-02 | Alice | 5 |
| TCK-1002 | Medium | 2023-07-03 | 2023-07-04 | Bob | 4 |
| TCK-1003 | Low | 2023-07-05 | 2023-07-06 | Carol | 3 |
| TCK-1004 | High | 2023-07-07 | 2023-07-08 | Dave | 5 |
| TCK-1005 | Medium | 2023-07-09 | 2023-07-10 | Eve | 2 |
=MATCH("TCK-1003",A2:A6,0)Result: 3
The formula searches the Ticket ID column (A2:A6) for the exact string "TCK-1003". Because MATCH is set to 0 (exact match), it scans down the range and finds the value in the third cell of the range, so it returns 3. This number represents the relative position within the specified lookup_array, not the absolute worksheet row number.